Microsoft Dynamics 365

Customer Service Quickstarter

Elevate Your Customer Experience in Just 7 Days

Are You Ready for Exceptional Service?

Is lacklustre customer service holding you back? Introducing Customer Service Quickstarter. Designed for agile SMEs on a budget, our package will get you set up on Microsoft Dynamics 365 for Customer Service in just 7 days. Say goodbye to drawn-out setups and hello to immediate, transformative customer service.

Package Overview

Initial Setup Cost: £4,995
Consultancy: 5 days (Development, Data Import, Support – valid for the first year)
Training: 1 day (On-site or Remote)

Monthly Licence: £395 for up to 7 users, (5x Enterprise and 2x Professional). Additional licences can be purchased based on your requirements.

Why Customer Service Quickstarter?

Transform your customer service experience in just 7 days with Customer Service Quickstarter, featuring streamlined case management, omnichannel support, and data-driven insights, tailored for SMEs that value both budget and quality.

Streamlined Case Management: Centralise all customer queries, issues, and feedback, providing efficient resolutions and elevating customer satisfaction.
Omnichannel Support: Unify communication across all channels, ensuring a seamless customer experience whether through email, chat, or phone.
Knowledge Base Integration: Empower your team with a searchable database of FAQs and troubleshooting steps, enabling quick and consistent support.
Team Collaboration: Integrated features for internal communication to consult, escalate, and resolve cases collaboratively.
Real-time Dashboards: Gain insights into customer service metrics in real-time to identify areas for improvement immediately.

Service Scheduling: Automate and optimise the scheduling of your customer service agents to maximise productivity.
Customer Self-Service: Offer customers an intuitive portal for self-service, reducing the burden on your customer service agents.
Interaction Tracking: Maintain a comprehensive log of your team's interactions with leads and customers.
Automated Workflows: Set up customised workflows for case routing, prioritisation, and escalation to streamline your customer service operations.
Designed to Adapt and Scale: As you develop new business needs, whether that's more advanced data analytics, additional user training, or enhanced customer service capabilities, your Quickstarter package can evolve right along with you.