CRM Support & Maintenance

Always There When You Need Us

Overview

CRM systems require regular maintenance and support to remain effective, and that’s what InfoPad delivers with our Support & Maintenance services. Our aim is to keep your CRM system running smoothly, so you can focus on what matters most: your business.

Objectives

What We Do

At InfoPad, we understand that timely, expert support is critical for maintaining the efficiency of your Customer Relationship Management (CRM) system. That’s why we offer direct access to skilled CRM and System Consultants without the frustrations of call-centre triaging. Whether you use Microsoft Dynamics 365, HubSpot, Click CRM, Business Central or a bespoke system, we provide reliable and responsive support that fits your business needs.

As trusted Microsoft, HubSpot, and Click CRM partners, we are perfectly positioned to offer deep expertise and guidance in implementing, managing, and supporting these platforms, ensuring your business benefits from seamless CRM operations.

Delivery of Support Services

Direct Access to System Experts:
When you need help, you won’t be routed through endless support levels. You will have direct access to InfoPad’s skilled CRM and System Consultants who have years of experience in supporting Microsoft, HubSpot, and Click CRM platforms.

Multiple Support Channels:
We offer flexible support options tailored to your convenience:

Telephone Support: Speak directly to a CRM expert.
Online Portal: Log and track your queries for quick follow-up.
Microsoft Teams Support: Screenshare and troubleshoot in realtime.

Specialisation in Microsoft Dynamics 365, HubSpot & Click CRM:
Our team has extensive experience with Dynamics 365 (including Sales, Customer Insights, and Customer Service modules), HubSpot, and Click CRM, ensuring that we can tackle complex issues specific to these platforms.

Support Availability:
Our support services are available during extended hours to fit your business needs:

Weekdays: 9am – 5:30pm
Evenings: 5:30pm – 10pm
Weekends: 8am – 6pm

Need custom support hours to match your operational requirements? Contact us to discuss a tailored support plan.

Ongoing Support

Technical glitches and operational issues don't follow a 9-5 schedule. That's why our support team is available round-the-clock to provide immediate assistance.

Regular Maintenance

Scheduled system checks, performance tuning, and software updates to ensure your CRM system is always at peak performance.

Ongoing Development

Recognising that the needs of your business evolve over time, we offer a quota for ongoing development as part of our support and maintenance package.

Why choose InfoPad

Our CRM Support & Maintenance services embody our core beliefs in Honesty and Transparency. We offer clear, upfront communication about all maintenance activities and provide real-time updates. We’re committed to ensuring your CRM system remains a profitable asset rather than a cost center.

Our Clients

We’re proud to work with some brilliant clients from a range of industries. Why not become one of them?

Testimonials

Don't just take our word for it. See what our clients say about working with InfoPad

We have worked with InfoPad for over four years and they feel very much part of the team. Whilst change is always difficult, the benefits to our organisation from the Dynamics system they have helped us to deliver are enormous. They have worked in an open way to help us make the best of all new features Dynamics 365 has to offer, and helped us reduce the overall costs of implementing the system by empowering our internal resources.

Ross MullengerHead of IT, Jewish Care

The Dynamics CRM system is vital in supporting our sales and marketing activity with businesses; I cannot imagine building the relationships we have and achieving the increases in revenue that we have seen without this CRM. With InfoPad, you get to speak directly to the consultants and developers who build your system and provide the training. Their technical expertise is clear; they are a pleasure to work with.

Meryl BonserDirector of Enterprise Business Development, UCEM

I must commend Infopad for the support and remarkable professionalism throughout a challenging and lengthy transition of Microsoft Dynamics. The transition to Microsoft Dynamics was a significant undertaking for our organisation and we had high expectations for the support we would receive. Infopad not only met but exceeded these expectations at every turn. They not only possessed an in-depth knowledge of Microsoft Dynamics but they tailored their approach to our specific needs by gaining an insight to our internal teams and building relationships.

Julie GoodwayIT Service Delivery Manager, ICAEW

Thank you InfoPad for all your great work in helping Crisis to get ready for our annual Crisis at Christmas event. We really appreciate your work, skills, and expertise in bespoke solutions. Your deep knowledge of Dynamics, combined with an understanding of our unique business needs, resulted in a solution that seamlessly integrates with our operations. The enhancement of our system allowed us to streamline our donation and stock take processes so that our volunteers can continue supporting us during this busy time of the year.

Zuza ArcichowskaBusiness Systems Manager, Crisis UK