Case Study
Campari Group - Beverage Industry
Dynamics 365
Background
Campari Group, the renowned premium drinks retailer, began its transformative journey with InfoPad in April 2021. Faced with the challenge of enhancing their data integration and user adoption of Microsoft Dynamics 365, they turned to InfoPad for their expertise and bespoke solutions.
Challenges and Solutions
Improved Dynamics Adoption: Campari Group was grappling with disparate data sources and the need for real-time data ingestion. InfoPad’s solution enabled seamless integration of data from multiple sources, ensuring real-time access and visibility.
Data Utilisation and Redesign: Understanding and effectively utilising the vast amounts of data was another critical challenge. InfoPad not only helped in redesigning the data architecture but also made the data more usable and actionable for Campari’s teams.
User Empowerment and Training: To drive better user adoption, InfoPad focused on empowering Campari’s users through comprehensive training. This training helped users to better understand the new processes and the reasons behind the required changes, resulting in enhanced user adoption and engagement.
Results and Benefits
Seamless Integration with In-House Teams: InfoPad’s personability and ability to integrate with Campari’s in-house technical team were pivotal in the success of this project. This collaboration ensured a smooth transition and ongoing support.
Leadership in Dynamics 365 Adoption: Campari Group is now recognised as one of the leaders in Dynamics 365 adoption and consumer data strategy. The effective implementation of Dynamics 365 has enabled high-quality engagement with consumers across their portfolio of over 60 brands.
Enhanced Consumer Engagement: With improved data management and user adoption, Campari now enjoys a higher quality of consumer engagement. The integrated data approach has facilitated better customer insights and interactions, driving overall business success.
Testimonial
“InfoPad’s expertise and collaborative approach were key to our success. Their ability to integrate with our team and empower our users has transformed how we manage and utilise our data, positioning us as leaders in Dynamics 365 adoption and consumer engagement.”